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Emergency Department (24 hours)
Grattan Street (corner of Royal Parade), Parkville - map

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Health Information Services

Health Information Services (formerly known as Medical Records) provides a variety of services to RMH, managing information for and about patient care.

Record Management

  • Storing and maintaining patient records
  • Retrieving and preparing records for outpatient clinics, admissions and emergency attendances
  • Retrieving records for special requests and research
  • Destroying records according to the Public Record Office of Victoria's Disposal Schedule


  • Typing of outpatient correspondence

Medicolegal/ FOI

  • Providing patients with copies of their records under the FOI Act
  • Providing medicolegal reports to patients, solicitors and other organisations
  • Providing subpoenaed records to court
  • Forwarding patient information to GPs, Specialists and other hospitals on request subject to provisions of privacy and health legislation

Clinical Coding and Data

  • Coding of all inpatient records using ICD-10-AM
  • Data maintenance and report for emergency, inpatients, outpatients and elective surgery information as required by the Department of Human Services
  • Notification of cancers to the Victorian Cancer Registry
  • Preparation of DRG information for unit meetings

Contact details

Health Information Services
Basement, Building 1B
The Royal Melbourne Hospital
Grattan Street, Parkville Vic 3050

Telephone (03) 9342 7359
Facsimile (03) 9342 8008

Senior staff

Rhonda Carroll
Director Information and Performance
(03) 9342 7799

Jenny Fitzpatrick
Health Information Services Manager
(03) 9342 7357

Trudi Dundas
Operations Manager
(03) 9342 3042

Helen Joglou
Coding Manager
(03) 9342 7106


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